Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the following entities and interactions:

• Website visitors and prospective customers
• Registered clients and strategic business partners
• Users of Whizzact proprietary products and specialized services
• All marketing, inquiry, and support-related communications

2. Key Definitions

• Personal Data: Any information that identifies or relates to an identifiable individual.
• Data Principal (DPDP): The individual to whom the personal data relates in the Indian context.
• Data Subject (GDPR): The identified or identifiable natural person under EU law.
• Processing: Operations such as collection, storage, use, or deletion of data.

3. Information We Collect

• Identity Details: Full name, designation, and company name.
• Contact Details: Email address and phone number.
• Financial Information: Billing addresses and payment details.
• Project Data: Specific information required for service delivery.

• IP address and precise browser fingerprinting/type.
• Device specifications and operating system environment.
• Behavioral analytics: Pages visited, session duration, and referral URLs.

We leverage cookies to personalize your experience and analyze our traffic. Please refer to Section 9 for management options.

4. Purpose of Data Processing

We process your data to maintain the highest quality of service, including:

• Provisioning and technical management of our service ecosystem.
• Handling support tickets and customer inquiries.
• Invoicing, contract execution, and financial record-keeping.
• Enhancing platform security and preventing fraudulent activity.
• Legal compliance and regulatory reporting.

5. Legal Basis for Processing

Processed based on explicit consent or legitimate use for business and legal obligations.

• User Consent
• Contractual Necessity
• Compliance with Legal Obligations
• Legitimate Business Interests

6. Consent Management

Your autonomy is important to us. Consent is obtained through clear, affirmative actions. You hold the right to withdraw consent at any time via our contact channels, without affecting the legality of prior processing.

7. Data Sharing & Disclosure

We maintain strict confidentiality but may share data with:

• Cloud Partners: For hosting and infrastructure (e.g., AWS, Google Cloud).
• Business Tools: CRM and marketing automation platforms.
• Regulatory Bodies: When required by enforceable legal mandates.

We guarantee that we do not sell your personal data to third parties.

8. International Transfers

As a global service provider, your data may cross borders. We ensure all transfers are governed by Standard Contractual Clauses (SCCs) and robust encryption protocols.

9. Cookies Policy

• Essential: Core functionality and security.
• Performance: Aggregated, anonymous usage data.
• Targeting: Marketing preferences (requires opt-in).

You can adjust these settings directly within your browser's privacy preferences.

10. Data Retention

We keep your data only as long as necessary for the purposes outlined. Once the retention period ends, data is either permanently deleted or rendered anonymous using industry-standard techniques.

11. Security Infrastructure

Our security posture includes:

• End-to-end HTTPS/TLS encryption.
• Role-based access controls (RBAC).
• Regular automated vulnerability scanning.
• Physical and logical security for cloud workloads.

12. Exercising Your Rights

Whether you are protected by DPDP or GDPR, you have the right to access, rectify, or erase your data. Please contact our Data Protection Office to initiate a request.

13. Protection of Minors

Whizzact does not target individuals under 18. If you believe a child has provided us with personal data, please contact us immediately for removal.

15. Contact & Grievances

For any privacy-related queries or to exercise your rights, reach out to our team:

Whizzact Private Limited
3, Kumbharwada, S.T. Road, Jai Mata Di Complex,
Chembur, Mumbai – 400071, Maharashtra, India

📧 hello@whizzact.com
📧 support@whizzact.com